PRODUCT DISCLAIMERS

DISCLAIMERS

Every effort is made to keep the website up and running smoothly. However, houseofblousebespoke.com, a unit of Artesano Lifestyle Pvt. Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

By using this website, www.houseofblousebespoke.com, you agree that you are aware of all our terms and disclaimers contained herein. And accessing this site will constitute your acceptance of all our disclaimers and terms of use.

1. DESIGN APP

We endeavour to make your custom designing process as hassle free, intuitive and fun as possible. But please note that the styles and fabrics reflected on the model on the App, while being as close to the real blouse as possible, will not be a 100% accurate in their depictions. While we are constantly striving to make the experience better for you, please go through the disclaimers given below:

• Please note that the ‘LENGTHS’ and the ‘CUTS’ will not reflect on the mannequin at this point in time. All blouses will be shown with a predetermined ‘Length’ and ‘Cut’.
• While we have a ‘NECK DEPTH’ option for most styles, which you can use to choose your ‘NECK DEPTH’, please note that only a predetermined depth will reflect on the model.
• Please note that the ‘ADD ONs’ options will not reflect on the model. For ex: you could pick a ‘PIPING’ or a ‘BORDER’, but your choice will not be shown on our live rendered model.
• The ‘Without Lining’ option for sheer fabrics will not reflect on the live rendering for the Sleeve options at this point. But please note that if a Sheer fabric is picked for the Sleeves and the ‘Without Lining’ option is ticked, the Sleeves of the blouse will be Sheer and Transparent in the finished blouse.
• All the options chosen by you on our blouse design App will be crafted and included in the final product delivered to you, even if some of those options do not reflect on the live rendering at this point in time.

2. MEASURING AND TAILORING

• Please note that we reserve the right to alter the measurements given if incorrectly chosen. Ex - For a petite girl, choosing a regular dart blouse, regular length and giving the length measurement as 16”.
  In case we feel that the measurement is incorrect. We will contact the customer before proceeding with the order. And the order date will be considered placed only from the day we reach the said customer.
• Depending on the fabric texture, elasticity and transparency - we might have to change the construction of the garment.
  Alternatively the customer will be called if the fabric choice is not appropriate for the chosen specifications.
• Please note that if sending in your best fitting blouse is your preferred option for sizing.
  Your order will be considered placed on the day your ‘best fitting blouse’ is received.
• Lining could be picked by us based on the customers fabric choices. Ex: If the customer picked an embellished fabric which is pokey on the wrong side, but opted for no lining.
  We reserve the right to add lining in such cases keeping the practicality of construction and the comfort of the customer in mind.
• In case the customer sends is their best fitted blouse for sizing. All the required measurements will be taken from that blouse and stored in our database under the customers profile. In case the style chosen by the customer is such that we cannot get one particular necessary measurement for that blouse from the given (best fitted) blouse.
  We will contact the customer for approval of the measurement chosen by us.

3. CANCELLATIONS

• At houseofblousebespoke.com, each order is custom made to your specifications and your design. Hence, we do not accept cancellations on your order once it has been placed.
  In case of a regular 15 day delivery, you could try to cancel within 24 hours and we may oblige under special circumstances.

4. ALTERATIONS AND REMAKES

• We accept Returns and Remakes, within 30 days of your order delivery, if the product is in an unworn condition with the ‘Do not remove unless satisfied’ Tag still attached to it.
• In the rare case where an alteration of the blouse is not possible. We offer to Remake it from scratch using the same design and fabric (based on availability). Please log in to your account and apply for a remake within 30 days of receiving your order and our customer service will contact you by the end of the next working day. We reserve the right to deny a Remake in cases where alteration is possible. Remake’s are applicable - one time only, for every single order.
• One free alteration will be provided by us - free of charge - for every single blouse order that is placed. Pick up service will also be provided if it is within India. For customers outside India, please contact us at support@houseofblouse.com or call our helpline +91 81050 68601 ( Monday to Friday - 10.00 a.m to 6.00 p.m, Saturday 10.00 a.m to 3.00 p.m) for assistance or read our INTERNATIONAL TERMS below.
• Altered or Remade products are considered as ‘Final Sale’ items and cannot be returned or exchanged.
• Amount availed as as refunded CREDITs to your account cannot be claimed as cash or as a refund back to your bank, once you have accepted the return for store credits.
• For the most accurate alteration or a remake, we recommend sending us a picture wearing the ordered blouse. Please read our Privacy Policy to understand our Privacy measures to protect the Data provided by you.
• After each blouse has been constructed as per the customers specifications. Our QC will check each measurement of the finished blouse against the measurements specified by the customer using any of the three methods - 1) Standard sizes 2) Send in your best fitted blouse OR 3) Add measurements. If the measurements provided by the customer and the measurement of the finished blouse tally. But the customer still wants an alteration - such an alteration will be provided by us one time as a goodwill gesture towards the customer.
• Please note that alterations and remakes will be approved after verifying each case.
• We only promise the closest possible live rendering in order for you to visualise your order before it is placed. Please note that some details like piping, borders, tassels and lining do not reflect on the live rendering of your blouse design.
• The fabrics may show color variations based on different screen settings or the computer. We aim to give you descriptions of the fabrics and the closest possible visualisation tools. Please note that even though we use high quality images of the fabric, the live rendering cannot be a 100% accurate in the representation of the fabric.
• While designing your bespoke blouse, please note that the live rendering on the model is for representation and when your actual blouse is custom made for you, there may be slight differences to the represented image.

5. SHIPPING AND DELIVERY

• Each order is custom made and hand crafted as per your unique specifications, so that you can have a blouse like ‘no other’ and hence we take 15 (working) days to deliver your order or 7 (working) days in case of rush delivery.
• For orders above Rs.1000 Our shipping is free within India. A shipping charge of Rs.150 is added for orders below Rs.1000. The average delivery time for our regular orders is 15 days. With an option to upgrade to rush delivery taking 7 days. Our rush delivery option comes at an added cost of Rs. 1000.
• Please note, if you use your own fabric by picking the ‘Customer Fabric’ option, your order will be considered placed from the DAY we receive your Fabric and NOT from the day your order is placed. The same would apply if you pick ‘Best Fitting Blouse’ as your sizing method. Your order will be considered place from we receive your blouse.
• House Of Blouse Bespoke maintains these delivery schedules except in situations, events or circumstances, which are beyond our control ( the customer is not available, production delays, public holidays and bundhs, adverse weather conditions, mistakes in delivery information, legal procedures). If the estimated date of delivery is on a weekend, the delivery will most likely arrive on the following Monday.
• We provide a pick-up service for alterations, remakes and returns within India. For customers outside India, please contact our customer service for assistance.
• We also provide a pick-up service for your ‘best fitted blouse’, if that has been chosen as your sizing option. This service is only available within India. For customers outside India, please contact our customer service for assistance.
• Please note that the pick-up service for alterations, remakes or returns can be availed only a single time for every order placed. And these services are available only for our customers within India.
• For International Shipping, please expect additional transit delays as our shipping takes 3-­5 days. Please contact our Customer Service if you need further assistance (Or WhatsApp us at +91 81050 68601).
• For International orders, If you have chosen ‘Rush’ delivery for any item, please note that an external payment link will be sent to you to upgrade all the items in that order to ‘Rush’. Alternately you will have to place ‘Rush’ items as a separate order.
• We charge a flat rate of Rs.2500 for shipping outside India to any International destinations irrespective of the number of items picked.

6. PAYMENT

• Depending on your choice of base style, fabric, length and Add Ons chosen, our interactive pricing will keep changing as you pick your options for your custom made blouse. Our prices are VAT inclusive.
• Any additional customisation can be availed (where possible) by sending us an email to support@houseofblouse.com. Our charges start from Rs.300 for every added customisation. Please send your custom request to support@houseofblouse.com and if your customisation is possible, we will send you an external payment link and confirm your additional customisation after the payment is made.Custom sizing requests for a Ready To Shop product will also be counted as an additional customisation and charged accordingly.
• Please note by changing the country you will be shown the prices in INR for India and USD for the rest of the world. Currently we have a flat price list in INR values for all the rest of the world. All our International catalogues are shown in US dollars.
• We charge a flat rate of Rs.2500 for shipping outside India to any International destinations irrespective of the number of items picked.
• Please note that we do not store payment related information on houseofblousebespoke.com for security reasons.
• COD facility will not be available for RUSH orders.
• Second time defaulters on Cash On Delivery might be not be permitted to order Cash On Delivery with us again. We reserve the right to suspend the Cash On Delivery option for a particular customer in such a case.
• House Of Blouse Bespoke currently does not offer refunds. Eligible returns will be refunded in a Store Credit Voucher which can be used for future purchases on houseofblousebespoke.com

7. INTERNATIONAL TERMS

• For all our International shipments, we charge a flat rate of Rs. 2500 irrespective of the number of items picked.
• Our International customers now pay a flat price list in INR values across the website irrespective of the shipping destination.
• Please note that we currently do not accept alterations from our International customers unless the shipping charges are borne by the customer.
• Reverse pick up service is not available to our customers outside India.
• Returns are currently only accepted if our International customer bears the shipping charges for the same.
• Please also expect additional transit delays as our shipping takes 3-¬5 days Internationally.
• Additional duties which may have to be paid to customs by the customer in certain cases cannot be predicted and House Of Blouse Bespoke is not responsible in such situations.
• For further enquiries or additional requests please contact our Customer Support at +91 81050 68601
• For International orders. If you have chosen ‘Rush’ delivery for any item, please note that an external payment link will be sent to you to upgrade all the items in that order to ‘Rush’. Alternately you will have to place ‘Rush’ items as a separate order.

8. USE OF OUR SERVICES

• Once the products have been processed, the customer is entitled to no more that 1 change per garment. If any change or alteration is made after the product is ready, it will be counted as our ‘1 free alteration or remake’ service and no alterations can be made post that. That product will be considered a ‘final sale’.
• No pictures will be shared during or post production. All changes have to be sent to support@houseofblouse.com prior to processing the order.
• No direct international bank deposits will be accepted for International orders unless explicitly agreed upon by House Of Blouse Bespoke on email. International Customers are required to make payment via the payment link provided with their debit/credit cards.
• No harassment will be tolerated by customers on phone or email. Our representatives will do their best to help each case, but the customer needs to be aware that they need to also attend to other customers and will not encourage unduly long phone calls from any single customer.
• Any concession give to a customer as a ‘one time exception’ has to be treated as such and is not to be abused by the customer for repeated favours.
• House Of Blouse Bespoke reserves the right to refuse a sale or a return if it is not in line with our policies.

Artesano Lifestyles Pvt. Ltd. makes every effort to guarantee the completeness, accuracy and currency of the content. houseofblousebespoke.com, a unit of Artesano Lifestyles Pvt. Ltd does not accept any responsibility for any direct or indirect damage arising from possible inaccuracies or omissions on the website. Modifications and corrections excepted. The prices and conditions are subject to modification.